Shipping policy
Processing & Order Confirmation
Once you place your order, you’ll receive a confirmation email. Our team processes orders within 0 to 3 business days, ensuring that your package is prepared for shipment as quickly as possible.
Delivery time Australia
Orders are generally delivered within 5 to 7 business days. In some cases, depending on local processing times and shipping conditions, delivery may take up to 10 business days.
Fulfilment & Delivery Note
Childhood Trove works with Australian and International warehouses. Depending on delivery destination, some orders my take up to approximatelly 20 working days to arrive. Delivery may take longer during public holidays, peak periods or regional and remote areas, as currier transit can vary.
Delivery time Europe, USA and New Zeland
Orders are generally delivered within 7 to 9 business days. In some cases, depending on local processing times and shipping conditions, delivery may take up to 15 business days.
Note: During peak periods, processing and delivery can sometimes take a little longer than usual due to high demand and potential delays from delivery companies.
For certain locations, delivery my take up to 20 business days, depending on shipping condition and local processing times
Once your order has been dispatched, local tracking information will be emailed to you as soon as it becomes available to our Customer Support team. Depending on the warehouse, courier and delivery network used, the tracking number may become available immediately or may take approximately 1–5 business days after dispatch to appear in our system.
Track your order
Please enter your tracking number at https://childhoodtrove.com/apps/parcelpanel to check the status of your order.
Shipping Locations
To deliver your order as quickly and efficiently as possible, we work with multiple warehouses and logistics partners. Your order will be shipped from the closest fulfillment center with available stock, whether locally or internationally, to minimize delivery times.
Multiple Shipments for Faster Delivery
To speed up delivery, some orders may be split into multiple shipments. This means certain items may arrive before others. If you receive part of your order, don’t worry—the rest is on the way! If there’s a delay or missing item, simply reach out to us, and we’ll sort it out.
Delivery Issues: Lost, Delayed, or Stolen Packages
Once a package has been marked as delivered by the courier, Childhood Trove is not responsible for lost or stolen items. If you haven’t received your order but tracking shows it as delivered, we recommend:
1. Checking with neighbours or household members who might have accepted it.
2. Contacting your local post office or courier to verify the status.
3. If tracking indicates an attempted delivery, please check with your postal service for pickup details.
If your package is significantly delayed beyond the estimated timeframe, let us know, and we’ll assist you in finding a solution.
Order cancellations
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
Questions
If you have any questions about your order of tracking, please reach out to our Customer Support team at support@childhoodtrove.com.au
We're here to help with any inquiries.